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Admin Tech/911 Call Taker (Police)

Location:Pflugerville, TX
Salary Range:$13.76 - $15.82/hour
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:Police
Description:Under close supervision, responsible for receiving calls for emergency and police service, and entering accurate and concise data into the Computer Aided Dispatch computer system.

Carries out duties in accordance with established policies and procedures. Exercises limited-to-moderate independent judgment, discretion, and initiative in the performance of duties. Interacts frequently with external public and department personnel.
Duties:1. Coordinates communication between the public and a police dispatcher, investigator, or other law enforcement personnel by screening & transferring calls.

2. Carry out duties with accuracy and speed under pressure of time-sensitivity.

3. Receives emergency and non-emergency calls from the public: provide directions, information or other assistance, as requested.
4. Provide administrative support to Dispatch, Admin personnel, and others as assigned.

5. Must be able to communicate information/directions effectively & in a courteous manner.

6. Must be able to work in a high-paced environment and multi-task work in an efficient manner.

7. Other duties, as assigned by department management.
Qualifications:- Knowledge of the operations of a Police Emergency Communications Center.

- Knowledge of multi-line PBX phone, basic computer skills, fax machine, printer, copier, TDD/TTY (Telecommunication Device for the Deaf/Hard of Hearing) equipment.

- Perform TLETS operations.

- Skill in oral and written communication.

- Skill in handling conflict and uncertain situations.

- Skill in handling multiple tasks and prioritizing.

- Skill in using computers and related software applications.

- Ability to work in close quarters and to wear a telephone headset.

- Ability to apply telephone interviewing techniques.

- Ability to quickly and accurately obtain appropriate information.

- Ability to establish and maintain effective communication and working relationships with city employees and the public.

- Must be physically able to operate a variety of machines and equipment including a computer, telephone, general office equipment, etc.

- Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

- Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift and/or carry weights of ten to twenty pounds

- Graduation from high school or equivalent. Must be able to obtain TCLEOSE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment.

- Must be able to pass a police department background investigation.

- 40 hours per week; various working hour shifts, as assigned; will work weekends and holidays; overtime occasionally required.

- Frequently stressful working environment


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