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Police Dispatcher I

Location:Pflugerville, TX
Salary Range:$15.13/hr to $17.40/hr., DoE
Exempt/Non-Exempt:Non-Exempt
Employment Type:Full Time
Department:Police
Description:Receives emergency calls from the public and dispatches police or contacts other emergency agencies, as appropriate. Also provides administrative support to the Police Department and Municipal Court.

Duties:Receive calls requesting immediate police and other emergency services; dispatch police or contact appropriate emergency agencies/personnel; effectively interface with callers to obtain required information and provide reassurance, as necessary; accurately complete related department logs and records regarding emergency call activities.

Obtain and maintain in-service training and certification levels as required by the department, TCOLE, and TCIC/NCIC.

Qualifications:High school diploma or equivalent.

Must be able to pass a thorough background investigation, and medical and psychological screening.

Must qualify for and obtain TLETS and TCIC/NCIC Terminal Operator Certification within six months of employment.

Must qualify for and obtain Basic Telecommunicator Proficiency Certificate for Texas Commission on Law Enforcement (TCOLE) within twelve months.

Sound working knowledge of department dispatch/communications policies, procedures, and practices; related City ordinances and state and federal laws; and pertinent jurisdictions for police and fire services.

Ability to effectively operate radio and other communication devices, computer and related department software, and typical office equipment, such as keyboards, calculators, copy machines, cameras and fax machines.

Ability to quickly establish priorities while performing multiple tasks and work calmly under stressful conditions.

Good communication (verbal and written), analytical, and organizational skills; ability to comprehend and execute written and verbal instruction.

Ability to work various shift assignments, as assigned; may be assigned to work night shifts, weekends, and holidays; overtime occasionally required.

Previous law enforcement experience is not necessary, but helpful.


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